If your ADSL is not displaying web pages or your Email is not being delivered, please try the following before calling HALNet Support.
After the computer has started and has been on about a minute, check the ADSL Modem lights: light(s) blinking??? lights amber???? other than GREEN???
For example: With the "Speedstream" ADSL modems commonly used, you will have 4 lights.
For the older ADSL modems, the lights are labeled (left to right) as follows: "SYS", "ATM", "DSL", and "ENET." Under normal circumstances, all four indicators glow green with "atm" and "enet" occasionally blinking.
See if you can get web pages now. If web pages cannot be brought up, check the IP address.
To check the IP Address, for Windows 95/98/ME: go to Start, Run, and type in WINIPCFG in the Run box. A dialog box should appear with network information. If the Ethernet Card you have is not in the box, or if it says "PPP Adapter," click on the drop down arrow to the right, and pick the Ethernet card (i.e. Kingston, NE 2000, Linksys, Realtek, etc.) and click RELEASE ALL. Wait 5 seconds then click RENEW ALL.
To check the IP Address for Windows NT/2000/XP: go to Start, Run, and type in CMD in the Run box, then in the "DOS" screen type in IPCONFIG. You may see more than one Ethernet Adapter listed if you have a modem. One Ethernet Adapter may have 0.0.0.0 and another have an IP Address.
You should now have an IP of 206.180.x.x address (x can be any number), which is HAL-PC. Note: if you are using a router, it has its own IP address it sends. You may get a 192.168.x.x address or a 10.0.x.x address. If you get some odd IP address like 169.x.x.x, then you aren't communicating with HAL-PC. This is an auto-configured IP address, since it can't find a valid network IP address. If you do get a 169.x.x.x address and DO have a router, hub or switch between the ADSL modem and your PC, then try BYPASSING this device and go directly from you PC to the ADSL modem. Does it work now?? If so, the problem is with YOUR router, hub or switch.
If you still cannot get an IP of 206.180.x.x address, or bring up any web pages, then you need to talk to the ADSL Specialist.
To talk to an ADSL Specialist, call HAL-PC from 10:00 am to 7:00pm at 713-993-3300, Monday through Friday.
Thank you for using HALNet. Happy surfing!
HALNet support team
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