Home Networking With HALNet ADSL

There are several things that can keep your computer from getting on the internet. The majority of the problems that people have with their DSL connecion are actually related to their home network or Windows. Please see if any of these situations apply to you before calling to report that your DSL service is not working. Q: The internet isn't working. What's wrong over there at HAL?
A:Be more specific. - Is it plugged in? (This is a big one)
- What are the lights on the DSL modem doing? Have you restarted it?
- Do you have a router? Have you restarted it?
Q: The DSL/SYS light on my modem is OFF/BLINKING.
A:Filtering . - Did you install filters on EVERYTHING that's connected to the line the ADSL is on?
- Make sure that the DSL modem is NOT filtered. Physical . - Is the telephone line securely plugged into the wall and the DSL modem?
- Is the line going through a surge protector?
- Try to plug it directly into the wall jack. Signal . - Is there noise or static on the DSL line?
- Do you have a dial tone on the DSL line? There should be.
- Try to unplug anything that's connected to the DSL line, such as phones, dialup modems, digital cable/satellite receivers, and fax machines.
Q: The ENET/Link line on my modem is OFF and I cannot connect.
A: Physical . - Is it plugged it? Check to see that the ethernet cable is securely connected at both ends. - Is the device that's connected to the DSL modem turned on (ie. router, hub, switch)?
- Are you using a crossover cable or a straight through cable? Software . - There are some ethernet cards (Intel and others) that require a driver to be loaded before they will generate any power on the ethernet connection, therefore causing the link indicator not to work until the driver is properly loaded. Reinstall the driver or try a different computer.
Q: All of the modem lights that should be on are on, but I still cannot connect.
A:Physical . - Have you restarted EVERYTHING? Turn the DSL MODEM off and on again then wait for at least 1-2 minutes.
Do you have a router? Turn it off and on.
Restart your computer. Software . - Do you have a firewall? What is your IP address? Is it 206.180.15x.xxx or 169.254.xxx.xxx? If its the first then your connecion is probably ok, but it's being blocked by something. Try to shut down or uninstall your firewall and try again. If its the later then there may be a Windows problem or possably a DSL line issue. - Are you running Windows 95/98/XP/2K? Uninstall the drivers for the ethernet card and restart. Windows should auto-detect it and put all of your network settings back to their default. Make sure you have a Windows CD and the driver for your network card just in case it asks for it.

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This site is designed to be of some assistance, however is not meant to be your sole source of information. By following the suggestions given on this page you understand that you do these things at your own risk. The steps mentioned here may or may not work for your purposes. There is no warranty or support of any kind provided by HAL-PC for the topics discussed in this site. The only support for your home network that is given is by me personally, at my choosing, on my own time, and via email only.
I know... I hate disclaimers too.