Web Pages Fail to Load or Function Properly
"Page Cannot Be Displayed" or "cannot open a web page" or "an old web page is being shown" or "the web page does not function properly."
If you are experiencing a problem with Internet Explorer, such as:
- not finding the web page,
- loading an old web page that has been updated, but it won't show the new changes,
- you are at a site that was functioning properly but now will not, or
- Internet Explorer is running sluggish,
try the following steps. This may solve your problem.
As always, please REBOOT your computer and see if that helps!!
Be forewarned that in following this process, ALL of your Cookies, Temporary Internet Cache, Forms, and Passwords (web based online sites) will be deleted (NOT your HALNet dial-in password but WEB BASED passwords).
There are two ways to do what is needed.
- Go to Start -> Settings -> Control Panel. Double Click Internet Options.
- Open Internet Explorer, Click Tools, then click Internet Options.
- On the General tab, look for Temporary Internet Files and click the button that says Delete Cookies (this button is available in Internet Explorer 6).
- A Delete all cookies in the Temporary Internet Files folder dialog box will appear. Click OK.
- Click the Delete Files button.
- A Delete all files in the Temporary Internet Files dialog box will appear. Put a check in the Delete all offline content box and click OK. NOTE: The computer may take anywhere from 5 seconds to 5 minutes to delete files, depending on how much data is on the hard drive. If this has never been done, and it has been several years, it may take even longer than 5 minutes!
- Once done, look down the screen and click the Clear History button.
- A dialog screen Delete all items in your History folder? will appear. Click OK.
- Click on the Content tab, then click the AutoComplete button.
- Click the Clear Forms and then the Clear Passwords buttons.
- Once done, click OK to close that dialog box and then click OK again to close the Internet Properties box.
- If Internet Explorer is open, close it. You might consider rebooting the computer, then get back online and see if the web page functions properly.
If not, you may have other issues such as: a connection problem, a misconfigured firewall, or a corrupt Windows Dial-up Networking.
See HALNet User Support
for help and further links on "Page Cannot Be Displayed" and more.