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ADSL Support

Phone 713-993-3300
In person at Headquarters, 4543 Post Oak Place Dr. Suite 200
9:00 am - 9:00 pm Monday - Friday, 9:00 am - 5:00 pm Saturdays.
Email ADSL technical support

ADSL Self Install Instructions
Ethernet Card Installation Instructions

BEFORE YOU CALL

If your ADSL seems sluggish, is not connecting, web pages fail to load or email fails, do the following BEFORE calling HAL-PC.

1. Shut down the computer.
2. Shut down (turn off) any routers/hubs/switches between the computer and ADSL Modem.
3. Shut down the modem (unplug the power cord if it does not have a power button).
4. Wait about 15 seconds.
5. Turn on the ADSL modem FIRST (or plug the power cord back in), wait 60 seconds.
6. Turn on any routers/hubs/switches between the PC and ADSL Modem SECOND, wait 60 seconds.
7. Turn on the computer LAST.

If you still cannot bring up web pages or the ADSL light is NOT a steady green, then call HAL-PC. Please have your ADSL phone number handy when you call!